Refund policy

Returns and Exchanges

We are here to make the next steps feel simple and considered.

1. How do I know if an item is eligible for return?
Zodiaque products are not eligible for return/exchange. In case of a failed online transaction, refunds are automatically processed to the original payment source within 7 working days.

2. What should I do if there is an issue with my order?
In the rare event that your order arrives damaged, defective, or incorrect, contact us within 24 hours of delivery. Please share an unboxing video along with photographs of the product and its original packaging so we can fully understand the issue.

 Email us at info@zodiaque.in, and we will resolve the issue promptly.

 3. Do I need to share an unboxing video?
To help us resolve concerns fairly and swiftly, an unboxing video of our eau de parfums showing the product in its original packaging is required for any claims involving missing items, leakage, breakage, or incorrect orders.

 4. What if my delivery doesn’t arrive in perfect condition?
If the package containing our best-smelling perfume appears tampered with or visibly damaged, we suggest refusing the delivery and alerting the delivery partner right away.

 5. Do you carry out quality checks before dispatch?
Yes, all Zodiaque fragrances undergo careful quality checks before dispatch. If something reaches you that wasn't intended, know that we are here to support you and make it right.